This book offers a new and exciting vision of IT outsourcing based on real examples, and taken from the professional experience of the author. It provides valuable information for professionals. In particular, the book analyses the lessons of each case presented in the perspective of the eSCM methodology. IT Outsourcing no longer concerns only large companies - small and medium sized firms and, increasingly, the public sector now outsource readily. Outsourcing has been generally marketed as a cost reduction process focusing on technology improvements. This approach tends to reduce the advantages to a simple substitution of resources and systems. Mature companies now realise that outsourcing has much more to offer than such marginal gains - particularly as many projects have been branded as failures when targeted savings are not achieved. If one takes a broader view over organisational, technological and business performance, IT outsourcing provides powerful leverage for value creation. Based on a range of case studies involving US and European clients, highlighting their achievements and also their mistakes, this book shows the importance of aligning (out)sourcing strategy with the global business strategy of the company. Numerous best-practice examples are developed.
