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Picture of Summary: Uncommon Service

Summary: Uncommon Service

BusinessNews Publishing
Publication date 14/09/2016
EAN: 9782511042557
Availability Available from publisher
9.99 €
The must-read summary of Frances Frei and Anne Morriss' book: "Uncommon Service: How to Win by Putting Customers at the Core of Your Business".This complete summary of the ideas from Frances Frei and Anne Morriss' book "Uncommon Service" shows that i... See full description
Detailed information
Attribute nameAttribute value
Common books attribute
PublisherBUSI BOOK SUM
Page Count42
Languageen
AuthorBusinessNews Publishing
FormatPaperback / softback
Product typeBook
Publication date14/09/2016
Weight53 g
Dimensions (thickness x width x height)0.30 x 12.00 x 18.00 cm
Summary
Review and Analysis of Frei and Morriss' Book
The must-read summary of Frances Frei and Anne Morriss' book: "Uncommon Service: How to Win by Putting Customers at the Core of Your Business".This complete summary of the ideas from Frances Frei and Anne Morriss' book "Uncommon Service" shows that it's not enough to demand that employees deliver a great service. In other words, it is indispensable to design a business model so that all employees deliver excellent service as an everyday occurrence. This summary provides a guideline in five steps to establish the cornerstones for delivering uncommon service on an ongoing basis.Added-value of this summary:• Save time• Understand key concepts• Expand your knowledgeTo learn more, read "Uncommon Service" and discover the key to developing excellence in your business.